angry customers http://www.artwoo.com Returned search results for angry customers Copyright 2008 Thu, 04 Dec 2008 15:02:52 +0000 http://www.artwoo.com/rss/angry+customers Dealing With Your Anger at Your Man http://www.artwoo.com/article/dealing-with-your-anger-at-your-man http://www.artwoo.com/article/dealing-with-your-anger-at-your-man#comments Thu, 25 Sep 2008 19:22:28 +0000 anger managementcommunication expertssentencesemotionfeelingsheartsconflict http://www.artwoo.com/article/dealing-with-your-anger-at-your-man anger management. If you feel that anger deep down in you, how do you deal with it? A lot of times you may sit and think about it. What I do to deal with my anger is to sit and think of ways on how to resolve it.

If we are angry at other people, we tend to lash at them right there and then, but when we are angry at people close to our we usually keep silent while thinking how to deal with the situation. If you are angry at your husband, what do you do? You may talk endlessly without even thinking about the words that come out of your mouth.

If you are used to doing that, you may probably realize by now that it didn't do you any good. No was resolved and it probably made matters worse. If you talk a lot when you're angry, you tend to say things that you don't really mean, and you end up hurting him more. suggest that in situations like this you communicate using the "I feel" and not the "you did" sentences.

"I feel so angry" is an example of "I feel" sentences, and on the other hand an example of a "you did" sentence is "You make me angry." See the difference?

So what do you then? Do you do nothing and keep it to yourself? You could find a way to deal with your anger through the following thoughts:

1. Being angry is just a feeling.

You usually get angry when you feel pain. So treat anger as an that you feel to help you deal with your pain. In essence, anger an emotion that helps you feel better because you have an avenue to express your feeling.

2. Your anger is yours and it does not belong to someone else, especially to the one that you are angry with.

Let's say that you're angry at your husband. You may think that you are angry with him, but the issue could be just because of a memory of your past relationships with men or even with your parents.

But if you are really angry because of how your husband treated you and you got hurt, then don't tolerate it. Deal with it by:

3. Not just venting out your but by sharing it.

You want to feel better, right? That's why you need to sharing your feelings. Doing so would make you feel closer with your husband. You're respecting him enough by telling him about how you feel instead of attacking him. It's okay to let him understand the gravity of your pain, but don't do it like you would a confrontation.

These may be little ideas that are really simple. But it's the simple things that grow. Rid yourself of those negative emotions and you create for yourself more space for love and healing.Find out what your feelings are telling him. Aaron Adams specialises in relationship matters for women. Visit http://www.datingquestionsforwomen.com for more relationship advice.]]> Anger Management Hypnosis http://www.artwoo.com/article/anger-management-hypnosis http://www.artwoo.com/article/anger-management-hypnosis#comments Wed, 31 Oct 2007 05:35:01 +0000 anger managementanger expressionmanaging angerfirst step towardsintense emotionangry personintensity http://www.artwoo.com/article/anger-management-hypnosis intense emotion that can be triggered by external and internal factors.

The fast-paced world has made people ignore anger and yet find themselves unnaturally irate about small, insignificant things. Although anger can differ in , it can still be very destructive. An extremely may not be able to control his emotions, causing him to behave, think and speak aggressively.

Aggression is said to be the ultimate expression of anger. If you find yourself getting angry over trivial matters, you should consider before you hurt yourself or other people.

When , you would be subjected to different situations where intense feelings would be aroused. By undergoing such situations, you somehow learn to control your angry reactions. Although getting extremely angry is considered to be unhealthy, you should also realize that not getting angry at all is also bad.

A healthy balance of and suppression is recommended. Calming one's self after an angry episode is very important in managing anger. People who fail to express anger in a healthy way are more likely to become hostile or over-critical of others.

Determining whether you are an angry individual requires some psychological testing. The intensity and trigger factors of your anger will be observed. If you think you are feeling too much anger, then you probably are. Accepting that you are an angry person and seeking professional help is the managing your anger effectively.

There are many simple techniques that you can try to avoid being extremely angry. For starters, you should do some breathing exercises to slow down your heart rate. You should also "talk yourself out" of being angry. Some people do yoga or other relaxing exercise to provide them with a calm feeling.

Of course, it is important to remember that controlling your anger is not something that can happen overnight. If you think you need professional help, you can go to a reliable Hypnotherapist to help you understand why you are always angry and look for an effective therapy or solution that will help manage your anger. Stop the rage today, you can find out more here: http://anger.y54.com ]]> What To Do When Customers Complain http://www.artwoo.com/article/what-to-do-when-customers-complain http://www.artwoo.com/article/what-to-do-when-customers-complain#comments Mon, 30 Oct 2006 22:27:09 +0000 double whammybusiness customersshopperseye contacttricky mattergo to wastecompany money http://www.artwoo.com/article/what-to-do-when-customers-complain
1. Don't Lose Customers

Losing a customer is a big deal, even if you already have a million of them. Not only will all of the money you spent on advertising , but that customer will no longer buy from you. This is a - you lose out on potential future revenue and your competitors gain. Of course, the worst thing about losing a customer is that they will tell all their friends not to buy from you as well. In these situations the people that are told what happen never get to hear your side of the story. The issue of damage control during any customer complaint is therefore very important.

2. Address Concerns

An angry customer will often be rude, insulting, or even a danger to the sucess of your business. Customers that make a big deal out of things in the store can cause quite a racket, driving potential away. Other shoppers might wonder what happend that got the customer so angry to begin with and think twice about buying from you. Never talk loudly to a customer, always keep your voice calm and respectful. Make and begin with asking the customer how you can help them. This gives the customer the opportunity to tell you why they are upset.

3. Compensation

Compensation is a as it will cost your . Most often than not, however, you will need to offer a complete refund. Many customers today feel that complete refunds are not good enough. For example, they may have purchased the item for you for a business of their own and due to it failing it cost them revenue, or at the very least, their time. If you like, you can offer them a voucher for a free product or service, or increase what they have already bought to the next package up.

4. Keep It Empathetic

If you come across as authoritative the customer will be even more annoyed than when he brought the matter to your attention. Instead, sympathize with the customer and let them know that if it were up to you things would be run differently (If it IS up to you, be sure to let them know that youll at the very least look into it for them). For example, if you are out of a particular item you can let the customer know that you will have a talk with your supplier. For more great customer related articles and resources check out http://workfromhomehelper.info ]]> Free Powerful Or Deadly? What Can Word Of Mouth Mean To You? http://www.artwoo.com/article/free-powerful-or-deadly-what-can-word-of-mouth-mean-to-you http://www.artwoo.com/article/free-powerful-or-deadly-what-can-word-of-mouth-mean-to-you#comments Fri, 21 Mar 2008 13:15:00 +0000 illusion of powerbad publicityfull disclosuredissatisfied customerangry customerequal onegreat customer service http://www.artwoo.com/article/free-powerful-or-deadly-what-can-word-of-mouth-mean-to-you
This is obviously not the case! You must give people something to talk about, through competitive prices, and excellent products!

Word of mouth actually works in both ways, it actually only takes one to hundred satisfied ones. After all angry people talk a lot louder than those who had a pleasant experience. If you want that word of mouth advertising that will bring in the business, you have to generate it yourself.

What we will do here is look at some of the ways to get people talking (in a good way) about your company, product or service.

As we said earlier, it's harder to get people who are satisfied and pleased with your business to go out and tell one friend than it is to get one to tell the world. This is human nature and a big roadblock nearly every company most overcome. People love to deliver bad news. They feel they are doing people a great service by telling them to avoid a certain business. Let us not forget, this gives the customer an . If they have enough friends and enough scope of influence, it's more than an illusion; it is a fact.One angry patron can create enough to diminish the goodwill garnered by a thousand satisfied customers. What is therefore needed to neutralize this? You have to go above and beyond to make sure the people who had a good experience with your company go and tell their friends about it. Under promise and over deliver.

An easy way to produce positive word of mouth advertising is enlisting the help of those close to you. Get them to tell their friends and coworkers about your business. They can do so with , or they can act as though they were just customers. Either way can create goodwill throughout the community. If they opt for the full disclosure method (which may be necessary with their closest friends), the people they tell will naturally want to use your business as they will be helping out people they know. If they don't tell people they know you, then they come across simply as happy customers compelled to get the word out.

Ever since the conception of business, when word of mouth was the only form of advertising available. There is nothing that has been more powerful than the words of the people using the products. People will believe the word of another over any paid advertising campaign. This is even if it has to be generated by you yourself! This can turn friends, neighbors and coworkers and their network of acquaintances into customers. You and your small business can just let it all take over after that. The most important thing is you don't disappoint your customers. Remember, it is just takes one angry customer=85.that can make all the difference. Muneer Al-Busaidi, is a successful internet marketer and personal development coach. He is helping people achieve their dreams of financial freedom and other life goals. Discover The *As Seen On Fox News TV* Business Opportunity and I Will Personally Reveal To YOU The Secrets To Succeed In It. Visit: http://www.MoneyTimeSecurity.com/opportunity.html ]]> The Secret To Achieving 100% Feedback On Ebay http://www.artwoo.com/article/the-secret-to-achieving-100-feedback-on-ebay http://www.artwoo.com/article/the-secret-to-achieving-100-feedback-on-ebay#comments Wed, 20 Sep 2006 16:27:02 +0000 negative feedbackpositive feedbackebay sellersemailauction sellerprofessional auctionlost http://www.artwoo.com/article/the-secret-to-achieving-100-feedback-on-ebay ebay sellers to have 100% feedback. It's not like they deliberately scam 1 or 2 % of there 2000 plus customers. They've streamlined the auction process, reduced the risk of faulty products and goods arriving damaged etc.

So why are they still left with angry customers. The truth is some people are just jerks. They will bid on an item and then when you expect them to pay for it they will abuse you.

Sometimes they will be angry if the product doesn't arrive, even though you did everything you could and it was completely out of your control.

Dealing with these people is an everyday occurrence for ebay powersellers. But there are ways to minimize their effect on your feedback.

In the initial say something like andquot;sometimes products will get in the post. If it hasn't turned up within 10 days email me and I will replace itandquot;. This will warm the customer up to the idea that well, s*** happens and there's no point getting abusive.

If the customer backs out of the sale, leave . They will appreciate this and give you great feedback, and will be more open toward buying from you in the future.

If the customer doesn't respond to your emails, don't leave , leave none. You've already lost the sale so nothing can be gained by you getting abusive.

It's a very rare seller who is able to bite their tongue, but the rewards far out way the small satisfaction of giving them a piece of your mind. Potential buyers can be convinced not to buy from you as a result of the small minority of past unsatisfied customers. Remember the customer isn't always right but you must act as if they are. Jules Boven is a professional and CEO of http://www.thewholesale-hub.com, an online resource connecting retailers to wholesalers. ]]> Stress And Anger Management Is Not A Difficult Proposition To Achieve http://www.artwoo.com/article/stress-and-anger-management-is-not-a-difficult-proposition-to-achieve http://www.artwoo.com/article/stress-and-anger-management-is-not-a-difficult-proposition-to-achieve#comments Fri, 28 Jul 2006 10:27:17 +0000 anger managementstressdefinitelyebbshuman historyhuman emotionsangry boy http://www.artwoo.com/article/stress-and-anger-management-is-not-a-difficult-proposition-to-achieve Stress and Anger...Is there anything more required to destroy an individual? In an effort to destroy the opponent, you will destroy yourself! Anger is a mighty weapon of destruction! All your positive faculties are destroyed in an instant- that is the potentiality of the trait called anger. It within you along with stress and erupts out like a volcano! It is the tsunami of negative . Even the mighty dam cannot control it.

The , full of bloodshed is asking a crying question- how to make this world peaceful and beautiful? Eyes full of understanding, heart full of love and the life refusing conflicts- enough, that is enough!

Turn the pages of history again. It is the angry Kings, the angry generals, the angry statesmen and politicians who caused the wars and planned the destruction of humanity! Most of the murders were committed in a fit of anger and stress! When you are overstressed, you lose sense of proportion, and anger overtakes you. Within seconds, you commit an act for which you have a lifetime to regret!

Do you like an individual with an angry disposition? Never! Would you like to marry an overstressed ?

Boy, would you like to marry an overstressed angry girl? Well, I know the answer!

Here is an intelligent saying: "Temper is very valuable; do not lose it." Make a poster out of it, and display it in a prominent place in your office or at your home.

Stress and is not a difficult proposition to achieve, provided you have the will power to achieve it. Sit in a quiet corner, and peep into your own self. Analyze your personality. Note 'to do' and 'not to do' things- the 'should have done' and 'should not have done' things. That will be a good start to your initiative to conquer anger.

Are you angry with me for daring to tell you something positively about getting angry? I hope you are not. But if you do not follow my humble submissions, I will be angry with you! And you be only stressed! So, for once let me give you the taste of your own medicine! Ashish Jain writes about different topics. For more information on stress management visit http://www.aboutstressmanagement.com and also visit the main articles page: http://www.aboutstressmanagement.com/index.html To comment on this article visit: http://www.aboutstressmanagement.com/stressrelief ]]> Anger Problems Destroy Intimate Relationships http://www.artwoo.com/article/anger-problems-destroy-intimate-relationships http://www.artwoo.com/article/anger-problems-destroy-intimate-relationships#comments Sun, 20 Jan 2008 17:30:00 +0000 anger management classesangry silencereal feelingsintimate relationshipsanger managementangry outburstsangry men http://www.artwoo.com/article/anger-problems-destroy-intimate-relationships intimate relationships. The increasing number of classes available is one way society has attempted to help fix their problems.

One of the major problems for angry men is the damage that is done to their relationships with their partners. Often they feel riddled with guilt over things they have done to the people they love the most.

Many of these relationships are filled with drama, crisis and conflict. Here are the common issues that men with anger problems face in their relationships with women.

1. Lack of intimacy. If your relationship is full of noisy conflict and then periods of , chances are you are not having a happy intimate life with your partner.

To feel intimate with someone you have to be able to trust them. To be trustworthy you need to be predictable. Angry men are not very predictable. Women will find it difficult to relax and be intimate with you because they do not know if you will suddenly change and become angry or start criticizing them.

2. Controlling behavior. Often angry men will want to decide what a woman can and can't do, who she can see and where she can go. This is abusive behavior. Being controlling will cause a lot of problems in relationships.

Being angry most of the time make some men feel a need to try and control everything that goes on around them. They mistakenly believe that by trying to control others they will not lose control themselves. This is one of the key thought distortions that anger management classes can help men to change.

3. Blaming and criticism. Angry men lash out at others in an attempt to avoid facing their and taking responsibility for their lives. Often this is quite unconscious. They are not aware of why they use have or how to stop them.

Often they do not have the ability to manage feelings of grief, sadness or anxiety. Being angry is more acceptable for men in our society than being sad or anxious. This is a subtle pressure of men to manage their emotions with action instead of talking them over or expressing them truthfully.

This type of anger problem will affect your relationships with women, particularly if you swear and become aggressive with your partner when angry. Blaming and criticizing your partner will lead to a lack of intimacy and even more conflict in the long run. Living with a critical partner causes women to feel unhappy in a relationship. Criticizing a woman will not change her behavior; it will only cause more ill feelings between you.

Anger management classes can be very effective in helping men recognize these patterns and begin to change them. The internet has made it possible to take online anger management classes in the privacy of your own home. Learning effective methods to manage you anger problem can improve your relationships with women and reduce conflict. Kate Hardy is a health professional who enjoys working with angry adults and teens. Online Anger Management Classes Online.http://www.angermanagement-online.com/ FREE anger Management articles http://angermanagementclassonline.com ]]> A Concentrated Campaign To Generate Word Of Mouth Advertising http://www.artwoo.com/article/a-concentrated-campaign-to-generate-word-of-mouth-advertising http://www.artwoo.com/article/a-concentrated-campaign-to-generate-word-of-mouth-advertising#comments Wed, 27 Feb 2008 15:15:00 +0000 illusion of powerbad publicitydissatisfied customerfull disclosureangry customerhuman populationgreat customer service http://www.artwoo.com/article/a-concentrated-campaign-to-generate-word-of-mouth-advertising great customer service, competitive prices, and excellent products will give people something to talk about, it only takes one to equal a hundred satisfied ones. Word of mouth works both ways, after all, and angry people talk a lot louder than those who had a pleasant experience. If you want the word of mouth advertising that will bring in the business, you'll need to generate it yourself. In this article, we'll take a look at some of the ways to get people talking (in a good way) about your company.

As stated, it's harder to get people who are satisfied and pleased with your business to go out and tell one friend than it is to get one dissatisfied customer to tell the world. This is an inherent trait in most of the and it is a roadblock nearly every company most overcome. People love to deliver bad news. They feel they are doing people a great service by telling them to avoid a certain business. In addition, this gives the customer an . If they have enough friends and enough scope of influence, it's more than an illusion; it's a fact. Just one can create enough to undue the goodwill garnered by a thousand happy customers. If you want to counteract this truism, you have to go above and beyond to make sure the people who had a good experience with your company go and tell their friends about it.

One of the easiest ways to generate positive word of mouth advertising is to enlist the help of those close to you. Get them to tell their freinds and coworkers about your business. They can do so with , or they can act as though they were just customers. Either way can create goodwill throughout the community. If they opt for the full disclosure method (which may be necessary with their closest friends), the people they tell will naturally want to use your business as they will be helping out people they know. If they don't tell people they know you, then they come across simply as happy customers compelled to get the word out.

Since the first days of business, when word of mouth advertising was all there was, nothing has done more for companies than to have people saying good things about them. People believe word of mouth advertising in a way they will never believe paid ads. Even if this word of mouth advertising has to be generated by you in the beginning, it can turn friends, neighbors, coworkers, and their network of acquiantances into new customers. From there, it should be smooth sailing for you and your small business. Just make certain that once you have the customers, you don't dissapoint. After all, that one angry customer. . .she makes all the difference. Sunil Kumar is an affiliate marketer of Success University and part of a Highly Successful Marketing Team. To learn more about the potential of a Success University business Sunil recommends you visit: http://www.blpurl.com/bj17 ]]> Anger Management Tips - Take Three Small Steps Today http://www.artwoo.com/article/anger-management-tips-take-three-small-steps-today http://www.artwoo.com/article/anger-management-tips-take-three-small-steps-today#comments Fri, 14 Mar 2008 02:30:01 +0000 anger management tipslearning to control your angerrelaxation techniquesdaily basisanger managementundeniable impactdealing with stress http://www.artwoo.com/article/anger-management-tips-take-three-small-steps-today tips could produce a key difference in the demeanor of many. Anger management can assist people who find it troublesome and emotion. Everybody experiences anger now and again. At times any individual faced with certain conditions can feel angry. Many times conditions that make people upset can be avoided.

A lot of people developed the skill to manage their anger on a . Others need a little help dealing with their anger. Learning some anger management tips can help those that tend to get upset easily and take their anger out on others.

You should not lose control if you get angry. Solution will not come by taking it out on others. Instead of that if you admit to yourself that you are angry and try to figure our why. Talking about your anger with somebody such as a parent, teacher, relative will help a lot. Once you talk about it those bad feelings usually go away.

Anger management tips could make a huge difference in how you treat people and in return how other people treat you. The simple truth is that those around you are hurt from the harsh words and the way they are treated when you are angry with them. Accepting responsibility and will not only better your life but also have an on those close to you.

While some of the best advice will come from professionals other sources such as support groups can be great for tips and advice. Working in a group with others that share the same problem can be motivating. If you are uncomfortable with the group approach there are several good books that may help. To start you may want to try the three tips I cover here.

1. : Try deep rhythmic breathing exercises. This is often helpful for those feeling angry.

2. Visualization: Remembering a scene or a place you have been that makes you happy is an effective way to manage your anger. In addition to focusing on something other than the item that is making you angry you will benefit be focusing on something that you know will makn you happy.

3. Focus: It is hard to be angry if you put your mind on finding a solution to the problem that is upsetting you. The way to ask this is to ask yourself questions that will help you to solve the problem.

Another simple way to manage your anger is to forgive the person who made you angry. This is the best possible solution that even the other person may repent for his sin. You can also forget the hurtful things done by others. It is good for your health and mental state also.

Anyone can learn some simple anger management tips. The trick is applying them each time you feel yourself starting to get angry. Try these tips a week and you should notice an improvement in how you handle things that used to make you angry. Take steps today to take charge of your anger. For more information on anger management tips as well as effective anger charge techniques view my website at http://www.angermanagementsupport.com ]]> 6 Tips To Manage Anger Problems Fast! http://www.artwoo.com/article/6-tips-to-manage-anger-problems-fast http://www.artwoo.com/article/6-tips-to-manage-anger-problems-fast#comments Thu, 17 Jan 2008 18:35:00 +0000 angry situationmeditation techniquesjot downangry feelingsabdominal breathingdeep breathsday time http://www.artwoo.com/article/6-tips-to-manage-anger-problems-fast
1. Leave the situation for a few minutes to calm down.

Make an excuse, any excuse and just get out of the room where you are feeling angry. While you are gone try and calm down by reminding yourself that getting angry and making a scene is not going to help you in the long run. If you are really angry and feel like you are going to lose control tell the boss you feel sick and need to go home for the day. Time out from the problem, even for a few minutes can help you to stay calm and in control.

2. Change the subject.

If possible change the topic of the conversation to something else. It is fine to say "Look I am not ready to discuss that right now. I will think about it and we can talk again tomorrow" Then move on to another topic of conversation. You can do this by asking someone else a question. This way they will start talking and it will give you a break. It may be as simple as saying "What did you think of the game the other night?" Then let them talk while you clam down.

3. Do some exercises.

This is a great way to reduce . For this to be successful you need to learn and practice the breathing exercises when you are NOT angry. Then practice them each morning. If you do this and find yourself in an the exercises will be effective. But abdominal breathing will not help it you only try and learn it when you are angry or stressed. Don't take big that can cause anxiety. Learn slow abdominal breathing, similar to that used in yoga or some .

4. Write down what you are angry about.

Then put it aside to look at later. Just make a quick list of the problems that are causing you to feel angry. Do not go into a lot of detail, just the problems in point form. When you are finished make an agreement with yourself you will look at the list later when you have calmed down. Put the list in a safe place and then get busy doing something else. Every time your mind returns to the problems tell yourself that you have written it down, you will check it later. You can go back to the list when you are feeling calmer.

5. Phone a friend.

Talk about something OTHER than what is bothering you. If you start talking about the situation you are angry about you will keep feeling angry. Get your friend to talk about a completely different topic. Talk about something funny or another interest you share. A ten minute conversation with a friend on another topic can help you calm down.

6. Take a good brisk walk for 10 minutes.

A brisk walk will help your body to use up the extra adrenaline that is created by angry feelings. Adrenaline pumps you up for a fight and makes your heart and breathing rate increase. You need to use it up in a healthy way to help the anger problem reduce fast. If you are at work go and run up and down a flight of stairs, or go into the bathroom and do some quick jumps, punches, jogging on the spot. It only takes a few minutes but it will help you to calm down from those angry feelings.

Anger problems are increasing and for many people they are causing harm to their relationships, jobs and career prospect. Learning some basic anger management techniques can help you to get back on track and be in control of your anger, instead of it controlling you. Kate Hardy is a health professional who enjoys working with angry adults and teens. FAST Online Anger Management Classes Online.http://www.angermanagement-online.com/ Guaranteed. Immediate Start! FREE anger Management articles http://angermanagementclassonline.com ]]> Calming Anger By Developing Emotional Responsibility http://www.artwoo.com/article/calming-anger-by-developing-emotional-responsibility http://www.artwoo.com/article/calming-anger-by-developing-emotional-responsibility#comments Thu, 12 Oct 2006 04:27:08 +0000 quotamerican psychological associationangeremotionsemotional statefeel right nowplace the blame http://www.artwoo.com/article/calming-anger-by-developing-emotional-responsibility anger?

and;Chances are good that if you do have a problem with anger, you already know it. If you find yourself acting in ways that seem out of control and frightening, you might need help finding better ways to deal with this emotion.andquot; -- The .

Anger can be caused by internal and external events. These events are usually seen as out of our control. I invite you to take responsibility for your and particularly anger. People often say things like, andquot;what he did made me furious!andquot; or andquot;that person really winds me up!andquot;.

What does this tell us? What can we learn from this typical response to things that make us angry? What we can see is that people often at someone else's door. It makes sense, after-all, we haven't done anything to deserve being treated in a way that makes us feel angry. That is why we get angry. We feel helpless to it. After-all, we can't control the other person. And so we end up resigned to the fact that we have to live with other peoples actions or words and the feelings they provoke in us.

What if I told you that this needn't be the case. What if I told you that you, that's right you, have the power to control how you feel. Right now, you can stop feeling angry or furious. And you can do it again whenever you feel helpless to how others are making you feel. All of us have the ability to take responsibility for our own emotions. That sounds like a nice sentence but what does it mean in practical terms? The key to a healthy is controlling our own emotions.

I make myself angry, and you make yourself angry too. Own it. Take responsibility for it. That is the first step to a healthy emotional state of being. When you accept this, the notion of you making yourself angry, you can then start to cultivate a healthy mental and emotional state of being. I'm not suggesting that you never allow yourself to feel angry ever again. That would be unhealthy. You see, there are healthy and unhealthy emotions and we need to recognise them when they occur and react appropriately. I used to find myself screaming at the television. Usually whenever a soap opera was on. Soap opera's thrive on conflict, and there is a very large dose of it everyday on TV. I learnt to accept the reality that I could do nothing to change all the conflict on TV. I wasn't happy about it, but I wasn't angry anymore. Instead I felt calm, so too can you, if you begin practising emotional responsibility. That was an example of unhealthy anger. Allowing small things to effect our mood strongly.

What if you'd placed your trust in someone, who you consider a close friend of colleague. The front door key to your house while you were away on holiday. They said they were more than happy to feed the cats while you were away. But you got back from holiday to find your cat's malnourished and their food bowls empty for what was probably a good few days. Should you feel angry? Yes you should. Someone abusing your trust is a deplorable way to behave and so you have every right to be angry with that person.

I hope I have made it clear the difference between healthy and unhealthy anger. It's important not to prevent yourself from feeling healthy anger in a situation that many would expect to feel a certain amount of healthy anger. Don't forget: unhealthy anger can be controlled by exercising emotional responsibility and will help you identify triggers that cause you to feel unhealthy angry. Author: R. Stone http://www.perfectdrugrx.com (c) 2006, PerfectDrugRx. All rights in all media reserved. Reprints must include byline, contact information and copyright. ]]> What Are Anger Indicators http://www.artwoo.com/article/what-are-anger-indicators http://www.artwoo.com/article/what-are-anger-indicators#comments Thu, 20 Apr 2006 23:50:06 +0000 posttraumatic stress disorderangry peopleangry personangerwomananti social behaviorsmanic depression http://www.artwoo.com/article/what-are-anger-indicators anger, because even though everyone is different, there are certain comparable signs that denote this strong emotion.

Sometimes, an will verbally or physically assault others. They are sometimes prone to violent outbursts, often involving hurting others or destroying things.

An angry person is often aggressive, and might complain a lot about seemingly everything. They often engage in malicious behavior toward others, retaliating or striking out against others.

People who are angry are often antisocial, with an incapability to relate to their peers. Often, they disparage people, say cruel or unkind things, or hurt people to make themselves feel better.

Their lack of dealing with the anger problems leads to the inability to trust others. They exhibit suspicious, judgmental, or jealous characteristics toward others. might try to undermine others, and be disruptive if they do not agree with something. An angry person is not pleasant to be around, and they desperately need help.

Recently I heard about a that had serious anger problems. For seemingly no reason she would react to what most people would consider minor issues such as a child eating too much or eating something that she envied.

Something like this was enough to bring about an irrational reaction. Sometimes she was mild in her acts, and other times she was out of control. In most cases, she had no basis for her behavior; however, there was an underlying source, as is usually the case.

The woman did in fact display anti-social behaviors, and she often conveyed odd thinking patterns. For example, she would say that all men are pigs. She also talked about leading men on; leading them down to her basement and having alligators eat them alive. The woman was unbalanced and very ill.

Now she was diagnosed with Bipolar -- , and . After careful examination Posttraumatic Stress was dismissed and the diagnosis was that of exaggerated, anti-social traits.

According to her, the cause for her anger was that the many men she had been involved with had mistreated her. This was only part of the reason, and the truth surfaced when she talked more about her life. She had been adopted as a child; therefore, she felt a sense of abandonment.

The origin here is understandable, since she most likely resented her parents for giving her up for adoption. Even if the parents' reasons were valid, she rebuffs when prompted to hear the other side of the story. Since the woman's symptoms were ongoing, the treatment would probably never work since she was a victim of her own mind and in denial.

It was obvious that the woman had anger manifesting in her own behaviors. She performed illegal acts, such as writing bad checks. Therefore, the symptoms she endured were partially of her own choice. She produced her anger and paranoia; therefore her anger is her own responsibility.

However, angry people will often undermine others. For example, an angry individual might say something like: try these diet pills; they will help you take off some weight. The angry person is well aware that the other individual has a sore spot about their weight, even though she is normal weight. Therefore, the angry person is trying to disparage the individual by undermining her self-esteem.

An angry person will also seek attention and use damaging words. For example, an angry person might say, "I am fat". The angry person is waiting for you to disagree, and offer compliments. The best thing to do in this situation is to ignore the angry person. Because denial is at the source of the problem, no matter how many times you try to convince the person otherwise, they will not believe you. To learn more about anger and anger management visit http://www.angermanagementsecrets.info ]]> Parenting An Angry Child http://www.artwoo.com/article/parenting-an-angry-child http://www.artwoo.com/article/parenting-an-angry-child#comments Tue, 04 Dec 2007 13:15:00 +0000 angersettle downparentingangry kidsuncomfortable levelshe hatespower struggle http://www.artwoo.com/article/parenting-an-angry-child anger, and it is simple. Anger, almost always, is not the first reaction someone has to a situation; there is a prior emotion like disappointment or sadness which precedes the anger.

can be difficult; sometimes it can be nearly impossible.

But understanding anger itself, and realizing that it's not only healthy, but essential, for kids to express anger, will start them on the road to learning to express it appropriately and not in ways harmful to others and to themselves.

Even so, the first time a child announces that he or Mom, or Dad, or both, can be very painful. But it's almost certain to happen at least once, and when it does, you can exercise some techniques for parenting angry children which will help both you and your child survive and live to laugh another day.

When you feel your own simmering dislike of the way in which your child is behaving begin to heat to an , just stop, focus on a spot on the all, count to three, or ten, any number of your choice and restore your equilibrium.

The worst thing you could do is respond to your child's anger in kind and get sucked into a . You have the power; your child knows it; and that's why he or she is testing you.

Let your child know that you hear the anger and that as soon as it has subsided, you'll have a conversation about what caused it. Don't try to talk the child out of feeling what he or she so obviously does feel; whether or not you think the anger is justified is not the issue.

The anger is real, and you need to let you child know that while it's okay to be angry, it's not okay to release that anger by lashing out at someone else.

Your child will send signals when the anger has subsided enough that you can begin a calm discussion about its cause; it may take you a few false starts to learn to read them, but eventually you will.

When you do for your talk, limit it to a discussion of facts. Let your child tell you the specific thing you did, or failed to do, that triggered the anger. Don't interrupt with your explanation; you'll only leave you child feeling frustrated. Parenting an angry kid can be challenging!

Once you're sure your child has nothing left to offer on the topic of how your actions were responsible for his or her outburst, start brainstorming on what the two of you can do to avoid such a confrontation in the future.

Inviting children to solve the problem is an extremely empowering gesture, and lets them know that their place in a relationship with you does count.

You may be surprised that your child's anger is sometimes justified. Sometimes parents promise to do something without really paying attention to what they are saying, and do not realize that their children are taking them seriously.

Or they erroneously blame their children for something without getting all the facts. If you find you have done that, simply apologize. Parenting an angry kid will require you to accept responsibility for your own shortcomings.

Above all, no matter how angry your child is at you, be ready when the outburst is over to let him or her know that it's okay to be angry, that you sometimes become very angry, and that your child's anger is no match for you love. Matt Garrett =A9 2007 http://www.PositiveParentingHandbook.com Get your Free 12 Part Ecourse on Positive Parenting for Raising Healthy, Happy and Smart Kids http://www.positiveparentinghandbook.com | What Makes a Good Parent ]]> De-Escalation Techniques: How To Take The Wind Out Of Their Sails http://www.artwoo.com/article/de-escalation-techniques-how-to-take-the-wind-out-of-their-sails http://www.artwoo.com/article/de-escalation-techniques-how-to-take-the-wind-out-of-their-sails#comments Wed, 17 Jan 2007 12:27:06 +0000 angerquotangry personuh huhlambastedescalateaggression http://www.artwoo.com/article/de-escalation-techniques-how-to-take-the-wind-out-of-their-sails angry person when you felt defeated? Either you d to their level of or you allowed yourself to get and felt battered in the end? There are some easy techniques to work with an angry person to take their level of volatility down to a manageable level so you can intellectually process the problem with them.

Attempting to reason with those who use to intimidate, control, get attention, avoid responsibility, or pump themselves up will generally further add to the aggression or at the very least, be ineffective. Your first order of business is to de-escalate the level of anger.

Often in our work environment, we are confronted with angry people, co-workers, those we supervise, customers, supervisors and stakeholders. In the majority of the situations, it is to your benefit to reduce the level of anger in the other person.

Before intervening, do a quick assessment to see if you are in the proper frame of mind for an intervention. This generally means can you view this person as someone who is doing the best he or she can to gethis or her needs met at that point in time? Are you of the mind frame that you will not be reduced to his or her level of anger should you intervene? Can you allow that even if you do everything correctly, people may still maintain their anger because it is what works best for them without feeling as if you failed? If the answer to these questions is yes, then proceed.

De-Escalation Techniques

1. Simple Listening: Sometimes all that is needed is to allow the angry person to vent all their anger and frustration to someone who is actually attentive to what they are saying. Do not attempt to say anything. Just listen attentively, nod your head and sometimes give encouragers, such as and;,andquot; andquot;Go on,andquot; or andquot;Yes. . .andquot; When a person is attempting to get attention with their anger, sometimes all you need to do is to listen until their anger is spent. At that point you may ask a simple question such as, andquot;How can I help you?andquot;

2. Active Listening: Active listening is the process of really attempting to hear, acknowledge and understand what a person is saying. It is a genuine attempt to put yourself in the other person's situation as best you can. Active listening means you are attending not only to the words the other person is saying but also the underlying emotion, as well as, the accompanying body language.

3. Acknowledgement: Acknowledgement occurs when you can legitimately understand the person's angry emotion. You could then honestly respond with, andquot;Wow, I can see how something like that could cause some anger!andquot; You might say, andquot;Man, if that happened to me, I might be angry, too.andquot; The tone of your voice is critical in this circumstance. You don't want to use an excitable tone, as it could further incite the angry behavior--rather use a calming and respectful tone of voice designed to help the other person let go of their angry emotion.

It confirms the legitimacy of the emotion, but not the behavior. You want the angry person to realize that being angry isn't the problem, the problem is the way he or she is choosing to act out those angry feelings.

4. Apologizing: Apologizing is the fourth of the de-escalation skills. I'm not talking about apologizing for an imaginary wrong. I am talking about sincerely apologizing for anything in the situation that you believe was unjust. It's simply a statement acknowledging that something occurred that wasn't right.

I am not asking you to take responsibility for something that wasn't your fault. For example, if you can't find anything for which to apologize, you can always say, andquot;I'm so sorry you having such an awful dayandquot; or andquot;I'm sorry the situation has you so frustrated.andquot; You can apologize without taking on the blame.

5. Agreeing: Often when people are angry about something, there is at least 2 % truth in what they are saying. When attempting to diffuse someone's anger, it is important to listen for that 2 % of truth and agree with it. When you agree with the 2% of truth in the angry person's tirade, you take away the resistance and consequently eliminate the fuel for the fire.

6. Inviting Criticism: Inviting criticism is the final of the de-escalation skills. In this instance you would simply ask the angry person to voice his or her criticism of yourself or the situation more fully. You might say something like, andquot;Go ahead. Tell me everything that has you upset. Don't hold anything back. I want to hear all you have to say.andquot;

This invitation will sometimes temporarily intensify the angry emotion but if you continue to encourage the person to vent their anger and frustrations, eventually, they will run out of complaints. Just let them vent until their anger is spent. In essence, this is a combination of inviting criticism and simple listening.

You have been presented with six powerful and effective techniques of de-escalation. However, there may be a rare occasion when you are unsuccessful in your attempts to decrease a person's anger. Your safety should be the primary concern. Don't get between the angry person and his or her only means of escape and similarly, don't allow the angry person to block your only means of escape.

Always have a plan or an established way to get help if needed and remember to stay calm. An angry person is generally someone capable of getting out of control. When an out of control person senses they are intimidating and scaring others, it can increase their sense of power and control, resulting in an escalation of the situation. You must stay calm at all times and recognize when it is important to seek assistance. She has consulted on training, leadership development, diversity, treatment programs and management styles. . For more information about de-escalation skills go to http://www.manageanger.biz and sign up for our free teleconference, De-Escalation Skills. ]]> Inside The Mind Of An Angry Man. http://www.artwoo.com/article/inside-the-mind-of-an-angry-man http://www.artwoo.com/article/inside-the-mind-of-an-angry-man#comments Tue, 15 Jan 2008 17:25:00 +0000 anger management classescauses of angeranger problemeveryday occurrenceaggressive outburstswork colleaguesanger management http://www.artwoo.com/article/inside-the-mind-of-an-angry-man causes of anger is distorted thinking patterns. Men with s have some typical patterns of thinking.

These thinking distortions increase feelings of anger and learning to recognize and change them is a critical part of an effective class. Take a look inside the mind of an angry man and you might see these 5 thinking patterns:

1. "You can't trust people; they will only rip you off!" Thinking like this makes an angry man suspicious of everybody around him. Family, friends, children and . Because the angry man is suspicious of other people's motives, they look for evidence that their suspicions are correct.

So they pay attention to anything that might agree with their thoughts, and ignore information that disagrees. This is not a conscious choice. It is simply part of the anger problem. Learning how to recognize and correct this thinking pattern is crucial to recovery.

2. "Admitting you are wrong is a weakness". This way of thinking means that a man must never admit to being wrong about anything. Making mistakes is an . It is part of being human. Everybody does it. Often people with this belief feel worthless underneath. They worry that if anyone finds out the truth about them they will be rejected. So they can never admit to mistakes.

As a result they need to find someone or something else to blame for things that are not going the way they want. Blaming others also moves the attention onto someone else. can help angry men to be more honest with them, take responsibility for their actions and stop blaming others.

3. "You did that to me on purpose!" This way of thinking is called personalizing. It means that anything that happens is taken personally. This causes a LOT of anger and often leads to by angry men. An example would be when someone is late or forgets an appointment. The angry man will not consider that it may have been forgotten or that something may have occurred to cause a delay. They will immediately start to think that this was deliberate, that it was aimed at them personally.

Then they begin to run down the person who has been late and accuse them. The reality is that people do things for there own reasons. Everyone you meet is not actually spending their time thinking about how to annoy the angry man. They are just going about their business. Angry men take everything that happens personally and this causes a lot of rage, violence and abuse. It is critical for long term change success in threatening an anger problem to learn to recognize and confront this thinking distortion.

4. "There's only one way to do things and it's MY way!" Men with anger problems tend to be very inflexible in they way they do things. They are often intolerant of differences in others. This stems from having a rigid way of thinking and feelings of self doubt. it is a very judgmental way of thinking and often ends in arguments with children, partners and colleagues.

The truth is there are many ways to think, live and accomplish things in life. This thinking pattern is common in men that are abusive to their partners and children. It is a very common thinking distortion and often it drives people away. so the angry man ends up feeling lonely and isolated.

Anger management classes can help angry men to change these distorted thinking patterns. This if often the first step to overcoming destructive anger and damaged relationships. The internet has now made online anger management classes easy to access. These classes will help an angry man to start to see the causes of his anger and teach the skills to change it for a more peaceful life. Kate Hardy is a health professional who enjoys working with angry adults and teens. FAST Online Anger Management Classes Online.http://www.angermanagement-online.com/ Gauranteed. Immediate Start! FREE anger Management articles http://angermanagementclassonline.com ]]> 12 Angry Men Tickets - See A Classic Study Of Intense Character Development http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development#comments Wed, 07 Feb 2007 10:27:02 +0000 12 angry menjury deliberation roomjack klugmaned begleyjack lemmonhollywood luminariesacademy awards http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development 12 Angry Men tickets have been available in one form or another for nearly 50 years, and the classic film that was originally released in 1957 has come to the stage for a production that's already drawing rave reviews. 12 Angry Men is a deep and intense exercise in character development that also reflects society through its view of a , and a closer look at the story overall will shed some light on how this play has become so beloved by so many.



The Story's History

The big-time film release in 1957 was actually written as a shorter television film in 1954, and the success of that program spurned writers to develop the story a bit further in order to release it on the big screen. The original cast of the movie was legendary in nature, and included such as Henry Fonda, and , among others. The film was nominated for three that year, and was met with critical acclaim.



The story was later adapted for the stage for a successful run on the London theater circuit in 1964, and was once again remade into a film that was originally aired on television in 1997, starring the likes of Tony Danza and . In all, there have been countless adaptations of this story and it has been the source of study in theater schools and educational institutions of all types around the world for decades.

The Plot

At first glance, 12 Angry Men tickets may seem like entrance into a low-budget work, as there is only one setting during the entire play, and that's a jury deliberation room where a 12-peson panel has been given a murder case in order to reach a verdict after closing arguments at trial. As the story begins, there are 11 jurors who are ready to convict the defendant and one who does not.

The plot develops through a series of emotional and intense exchanges between the jurors and through several telling monologues that not only give the audience a picture of the direction of the jury, but also of the characters themselves in how they view things in general. The jury ultimately moves in one unified direction as a result of meticulous deliberations and examination of the evidence.

We'd tell you how the plot concludes, but just in case you're not one of the millions who have already seen this timeless story, we're not going to ruin it for you, and we encourage you to secure 12 Angry Men tickets to see for yourself how this story unfolds. Written by Jay Nault, sponsored by http://www.stubhub.com/ . StubHub sells 12 Angry Men tickets: http://www.stubhub.com/12-angry-men-tickets/ sports tickets, concert tickets, theater tickets and more to just about any event in the world. ]]> Why Is Good Customer Service Essential And Who Is Responsible For It? http://www.artwoo.com/article/why-is-good-customer-service-essential-and-who-is-responsible-for-it http://www.artwoo.com/article/why-is-good-customer-service-essential-and-who-is-responsible-for-it#comments Tue, 13 Feb 2007 06:27:07 +0000 good customer servicecustomer service systemwestern union officemcdonaldstempers flareconsumersunhappy face http://www.artwoo.com/article/why-is-good-customer-service-essential-and-who-is-responsible-for-it Tempers flare and voices rise, but does your vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and are becoming more and more demanding. They get angry and argumentative when they are not served well by whoever is assigned to entertain them. Big and impersonal companies are sometimes finding it difficult to entertain such difficult-to-please customers and offer them good customer service. But for those small companies who have the skill to be more subjective to customers, I say they have found one of the keys to make their businesses a success.

How many times have we heard about a customer service attendant with a sour disposition entertaining the customers? And how many times have this happened to you personally? This does happen. But it shouldn't! I was at a recently and was waiting to get my money when I happen to hear the customer service attendant yelling at a customer to fill up a card before waiting in line to get his money. Good customer service? Not a hope! Now is that a good way to deal with the customers? Now, there are a lot of Western Union outlets scattered across the country, and with that kind of attitude, which customer would have the heart to go back!? Another example is a McDonald's drive-thru attendant with a negative temperament. Which customer is really going to return to that outlet if they are greeted with an unpleasant, ? OK... maybe that's a bad example -- but you get my point!

Businesses have to understand that good customer service is what brings the consumers and customers back. Customer service isn't just a job! It is a sport in the business world that entrepreneurs and employees have to master in order to attract more customers. It is a key element to win over customers and attain success over the competition. A good obtains more customers through word-of-mouth advertising. Let's look at it this way. Take the example of the Western Union outlet. The customer the customer service attendant shouted at walked away angry and cantankerous, telling his peers or family members not to do business with that establishment again! And all because of one lousy employee with a sour disposition who didn't know how to smile once in a while! Can you think of the money that this particular business lost because of one employee? However, if the customer service attendant was pleasant and easy to get along with, the customer would then have walked away thinking how nice it would be to do business with that outlet again. Word of mouth advertising tells people more than anything else that the service was good and the staff there were pleasant. The outlet would then have attracted more customers and more money by simply giving good customer service!

Here is the trick that the companies should apply to their businesses... They should not think that their products alone carry their business to fame. Not at-all. It is the front-line employees who the customers deal with first before they are introduced to the product. They are the ones who deal with the customers personally, and no customer or consumer would want to deal with a negative customer service. If they train well their customer service department, it might mean surpassing customer expectations and might mean more customers. Mastering this skill also means a bigger market share. But who wants just a part of it? Why not win them all? Why not get the majority or most of the market share through not only good but great customer service? A satisfied customer keeps coming back. And sooner or later, your excellent customer service will pay off and you will see it through your income. Steven Taylor is a Marketing Consultant to http://www.Retronix.com - one of the most innovative and effective suppliers to the electronics and semiconductor industries. Services include BGA Rework and De-Bug Services. ]]> 12 Angry Men Tickets - See A Classic Study Of Intense Character Development http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development#comments Fri, 07 Sep 2007 10:25:04 +0000 jury deliberation room12 angry menjack klugmanjack lemmonhollywood luminariesjurorstony danza http://www.artwoo.com/article/12-angry-men-tickets-see-a-classic-study-of-intense-character-development 12 Angry Men tickets have been available in one form or another for nearly 50 years, and the classic film that was originally released in 1957 has come to the stage for a production that's already drawing rave reviews. 12 Angry Men is a deep and intense exercise in character development that also reflects society through its view of a , and a closer look at the story overall will shed some light on how this play has become so beloved by so many.



The Story's History

The big-time film release in 1957 was actually written as a shorter television film in 1954, and the success of that program spurned writers to develop the story a bit further in order to release it on the big screen. The original cast of the movie was legendary in nature, and included such as Henry Fonda, Ed Begley and , among others. The film was nominated for three Academy Awards that year, and was met with critical acclaim.



The story was later adapted for the stage for a successful run on the London theater circuit in 1964, and was once again remade into a film that was originally aired on television in 1997, starring the likes of and . In all, there have been countless adaptations of this story and it has been the source of study in theater schools and educational institutions of all types around the world for decades.

The Plot

At first glance, 12 Angry Men tickets may seem like entrance into a low-budget work, as there is only one setting during the entire play, and that's a jury deliberation room where a 12-peson panel has been given a murder case in order to reach a verdict after closing arguments at trial. As the story begins, there are 11 who are ready to convict the defendant and one who does not.

The plot develops through a series of emotional and intense exchanges between the jurors and through several telling monologues that not only give the audience a picture of the direction of the jury, but also of the characters themselves in how they view things in general. The jury ultimately moves in one unified direction as a result of meticulous deliberations and examination of the evidence.

We'd tell you how the plot concludes, but just in case you're not one of the millions who have already seen this timeless story, we're not going to ruin it for you, and we encourage you to secure 12 Angry Men tickets to see for yourself how this story unfolds. Written by Jay Nault, sponsored by http://www.stubhub.com/ . StubHub sells 12 Angry Men tickets: http://www.stubhub.com/12-angry-men-tickets/ sports tickets, concert tickets, theater tickets and more to just about any event in the world. ]]> 2 Easy Ways To Manage Your Anger http://www.artwoo.com/article/2-easy-ways-to-manage-your-anger http://www.artwoo.com/article/2-easy-ways-to-manage-your-anger#comments Mon, 20 Nov 2006 02:27:04 +0000 anger managementcontrol your angerbasicallyeasier said than donescream and shoutive learnedvent http://www.artwoo.com/article/2-easy-ways-to-manage-your-anger vent their anger while others will remain silent throughout the entire time.

Anger can lead to destructive consequences. Sadly, most people do not have any form of training or instruction on how to deal with these emotions. As a result, you often see tragedies happening in the news or on TV about how someone who is angry decided to do terrible things to others.

There are many ways to mange your anger effectively and here are a few simple methods you can try

1. Create a destructive outlet.

I know many experts would tell you to control your emotions when angry however it is and not always possible.

My way of managing way is to identify a destructive outlet where I can vent my anger without damaging anything or anyone. For me it is a small corner of my bedroom. For you, it could be anywhere in your toilet, the park. somewhere where you would feel peace and quiet and have a moment to yourself.

2. Acknowledge Your Anger

One thing I've learned from anger management experts is to know when you are angry.

In order to , the first step is to identify it. Only when you identify the emotion, can you take steps to control it. It makes sense, does it?

To identify your anger, you have to know what things or events make you angry easily. This depends on the individual and you have to explore it on your own.

Let me give you an example. My wife used to be easily angry whenever the house is dirty because she likes cleanliness. The slightest dirt on the floor will make her irate and she will start shouting and screaming

Since identifying the cause of her anger, she is now better able to manage it and no longer starts to .

One last thing I like to add is anger isn't necessarily bad. It really depends on how people handle it. Learning how to identify and overcome your anger will give you an advantage over the majority of people and can assist you in your family and work life as well. Ricky Lim runs a anger management site at http://anger.selfimprovepedia.com Visit his site for more anger management tips and anger management workshops ]]> Planning The Expenses Your Home Business Will Have http://www.artwoo.com/article/planning-the-expenses-your-home-business-will-have http://www.artwoo.com/article/planning-the-expenses-your-home-business-will-have#comments Fri, 22 Sep 2006 20:27:07 +0000 unfortunatelycredit card transactionsimprintinvestmentsbudgetsurge protectorsbusiness chances http://www.artwoo.com/article/planning-the-expenses-your-home-business-will-have budget containing items like startup costs, one-time costs, payroll costs, etc, you can break down how things are going to be organized quite easily. , no matter how much you budget unexpected things will always crop up and cause your business woes. Regardless, here are the top things you need to worry about when planning your business.

1. Machinery Breaking Down

No matter how much money you put down, things can still break down. Everything from thunder and lightning to a manufacturers defect to normal wear and tear can cause the equipment you rely on to stop working. In turn, orders may not be processed, customers get angry, and your entire business might come to a grinding halt.

2. Protect Your

You can protect equipment with extended warrantee plans and purchase high quality for electrical equipment. If you run a business that needs power all the time, you could even invest in a backup generator.

3. Have A Plan B

Unfortunately, protecting your investments can only go so far because often when something breaks down it has to be sent out for repair or it will take time for a repairman to come.

For example, if you were a business that relied on an electronic terminal to process , you could supplement your stores with an old-fashioned credit-card ing device. In this way, if the system went down, your employees could still process transactions manually by creating an imprint of the customers card, and send the imprint via fax to your head office for processing.

4. People are Unpredictable

Your workforce will let you down. If you spend $100 in training materials for each new staff member, you have to factor in that not all of them are going to still be working for you after three months. If at all possible, conserve costs in the training process. Instead of giving each new employee a handbook, create a company intra-net that new employees can log in with. Additionally, employees can take electronic quizzes freeing up managers to continue managing your store instead of grading new employees.

5. Customers Aren't Free

Customers will complain about anything and everything imaginable. Satisfying an angry customer will often cost you a complete refund, but many customers today will never do business with you again if there is even the slightest problem with their business history with you. Worse yet, if you don't satisfy that customer they will up and leave your business for good, undoing thousands of dollars of marketing. Also, then youll lose even more money when they tell their friends about it. For more great expense related articles and resources check out http://123businessopportunities.info ]]>